FAQs
Which wireless carriers work with AdvaTEXT?Once I register a keyword, for how long do I own it?
How can I upload, or enter mobile phone #'s to one of my marketing lists?
Do I need to put software on my personal computer?
Can I start with a small plan and then upgrade if I need more?
Can I cancel my plan at anytime?
How often can I send new promotions or alerts to my list?
Do I get charged for incoming text messages?
Are there set-up fees to get started?
Can I reserve more than one keyword?
Do you have a referral or affiliate program?
What is SMS?
Do my customers get charged to receive text messages?
What is a Text Opt-In?
How do my customers Opt-Out?
What is a Short Code?
Who approves short codes?
Do I need a Short Code?
How many characters can I have in my outgoing text messages?
Which wireless carriers work with AdvaTEXT?
We work with all major providers: AT&T, Verizon Wireless, Sprint, Nextel, T-Mobile, Boost, Virgin, Dobson, Midwest Wireless, Cincinnati Bell, US Cellular and Alltel, etc.
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Once I register a keyword, for how long do I own it?
Your keyword remains in your account for as long as you make the monthly payments. If you cancel your account or fail to make your payment, the keyword becomes available for others to register after 45 days.
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How can I upload, or enter mobile phone #'s to one of my marketing lists?
If you have an existing list that you need imported, upload it through the dashboard control panel. Additional subscribers can be added to your list if they opt in to your campaign by sending a text message to your keyword, or they can enter their information right on your website.
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Do I need to put software on my personal computer?
No software is required, and you configure your campaigns through our dashboard that you can access from any computer that is connected to the Internet.
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Can I start with a small plan and then upgrade if I need more?
Yes, you can change your plan at anytime. Need more text messages because your customer base is growing rapidly? Call or e-mail in and one of our friendly customer service representatives will change your current plan to the plan that best fits your needs.
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Can I cancel my plan at anytime?
We have a 100% satisfaction guarantee. If our program doesn’t work correctly, if you are not approved by the commission, or if you are not satisfied with our customer support, you can cancel at anytime effective immediately. However, the cost and time to set up a program requires a minimum of a 6 month commitment. After that, you can cancel at anytime.
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How often can I send new promotions or alerts to my list?
As often as you like, however, the Mobile Marketing Association recommends no more than 2 per week, and AdvaTEXT recommends no more than once a week. Customers tend to opt out of your programs with more frequent text notifications.
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Do I get charged for incoming text messages?
No. We only count outbound messages to your database.
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Are there set-up fees to get started?
Yes. We charge a $99.95 one-time set up fee per Keyword. Bulk rates may apply.
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Can I reserve more than one keyword?
Yes. You may possibly want to reserve many keywords for different types of campaigns you want to run. You can also set them at different rates depending on if you will use them for ongoing campaigns or merely once a year or some other frequency.
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Do you have a referral or affiliate program?
Yes. E-mail us a referral and we will give you one month for free (Gold package only/ or credit) for each new account we sign up. For affiliate marketing opportunities e-mail us at info@advatext.com
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What is SMS?
SMS stands for Short Message Service. This is the standard by which all phones send and receive text messages. 'Text Messages' and 'SMS' are often used synonymously.
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Do my customers get charged to receive text messages?
Only from their wireless provider, and most wireless carriers include text messaging with their service plans.
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What is a Text Opt-In?
In order to send someone a text message, you must first get their permission. This is accomplished by the user texting in your KEYWORD to the short code and they have opted in.
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How do my customers Opt-Out?
Users can Opt-Out at any time by replying STOP to any message they receive. They can also text STOP to any short code.
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What is a Short Code?
It is an abbreviated phone number provided by us exclusively. This 5 digit number identifies what company and program is sending Business to Consumer (B2C) texts. It appears as the 'FROM' number on the mobile phone.
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Who approves short codes?
Short Code programs have to be individually approved by each wireless carrier to prevent spammers. We handle all of these issues for your company.
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Do I need a Short Code?
No. You can share the short code that we provide. Obtaining your own Short Code is a costly and time consuming process. You can reap all the benefits of having a Short Code by simply reserving a unique keyword from AdvaTEXT.
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How many characters can I have in my outgoing text messages?
160 is the standard length for SMS text messages, however your messages are restricted to 140 characters to allow for headers and footers in the message as required by the Mobile Marketing Association and various providers.
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